Return & Refund Policy

At , customer satisfaction is our priority. We ensure every product is carefully inspected before dispatch. However, if you face any issues, our Return & Refund Policy is outlined below.

1. Eligibility for Return

Returns may be accepted under the following conditions:

• Product delivered is damaged during transit
• Wrong product received
• Manufacturing defects identified upon delivery

Customers must notify us within 24 to 48 hours of delivery with supporting photographs/videos.

2. Non-Returnable Products

The following items are generally non-returnable:

• Customized furniture
• Made-to-order products
• Installed products
• Products damaged due to misuse or improper handling

3. Inspection Process

Once a return request is received:

• Our team will review the complaint and supporting evidence.
• An inspection may be scheduled if required.
• Approval or rejection of the return request will be communicated accordingly.

4. Refund Process

If a refund is approved:

• Refunds will be processed through the original payment method.
• Processing time may vary between 7–14 business days depending on banks/payment gateways.
• Shipping or installation charges may be non-refundable unless the issue is due to our error.

5. Replacement Policy

In eligible cases, Raja Furniture may offer:

• Replacement of damaged parts
• Product exchange
• Repair service under warranty

6. Cancellation After Shipment

Orders already shipped are generally not eligible for refund or cancellation. Exceptional approvals may involve deduction of applicable handling or transportation charges.

7. Contact for Returns & Refunds

For any return or refund request, contact:

Raja Furniture
Phone: +91 93631 08049
Email: riaz.raja.furniture@gmail.com
Address: 323A, Mettupalayam Road, Coimbatore, Tamil Nadu – 641043